SHIPPING & RETURNS
1. Shipping Costs **Updated Mar. 17th, 2021**
Flat Rate Shipping:
Alberta - $15
British Columbia - $18
Manitoba - $12
New Brunswick - $15
Newfoundland - $18
Nova Scotia - $15
Ontario - $8
PEI - $20
Quebec - $12
Saskatchewan - $15
We're sorry we can no longer afford to provide free shipping over certain amounts. We hope you can understand our position.
United States - $30
2. Delivery Locations
We can deliver to all provinces in Canada (Excluding the Territories) and all states in the United States Of America except for APO addresses.
3. Delivery Time
We ship orders daily so don't expect long delays before your order ships, max 1-5 business days (5 business days is if something is not on hand and must be ordered from the distributor) if not the same day. Delivery times can be delayed, we cannot guarantee delivery times but we process all orders as fast as possible. We can't control what happens once in Canada Post's hands so we cannot guarantee anything we don't deliver ourselves. All packages are sent Express when with Canada Post. For local pickup, your order can be ready for pickup anywhere from instantly to 5 days max. If you're in a rush, use the chat to verify that what you need is on hand and doesn't need to be ordered.
Tracking Numbers are provided as soon as the package is shipped.
4. Damaged Items in Transport
If there is any damage to your order on delivery, contact us immediately upon receipt at 647-507-8592.
Return & Refund Policy
Thanks for shopping at Ivy's Locker. If you are not entirely satisfied with your purchase, we're here to help. We believe in 100% customer satisfaction, if something is done wrong, we will make it right! We're human, we make mistakes and sometimes you do also in an order. Let's always be understanding and if there is an issue, let's be respectful and figure it out together. We're a small business doing this for us, but also we work hard for you!
You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. No opened returns will be accepted unless the item is defective upon delivery or received damaged.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.
From the time you place your order, please allow 3 - 10 business days for delivery. If an order has not arrived after 10 days, check your provided tracking number. If there is still an issue after checking the tracking number, then please don't hesitate to call us at 647-507-8592 and we will work with you to sort out the problem.
If the fault is on our end, we will gladly cover all costs of a customers return. However, the customer will be responsible for paying their own shipping costs for returning the item if the order is found to have been used, is no longer in original packaging and/or has been damaged from the condition it was shipped in.
If you have any questions about a return or to return your item to us, contact us.